Privacy

Privacy Policy

Last updated: May 13, 2026

Scalp Society operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. Scalp Society is powered by Shopify, which enables us to provide the store and related services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, submit a review, subscribe to marketing, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the store, where you live, and what is permitted or required by law, we may collect or process the following categories of personal information:

  • Contact details: name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: products viewed, added to cart, purchased, returned, exchanged, or cancelled; order value; discounts; shipping status; and past transactions.
  • Payment information: payment method, payment confirmation, transaction details, and related payment information. Payments are processed by Shopify and/or our payment providers. We do not store full payment card numbers.
  • Account information: login email, account preferences, settings, and account-related information if you create an account.
  • Subscription and purchase-option information: subscription status, refill cadence, skip, pause, cancellation, and purchase-option selections if you use a subscription or refill option.
  • Communications: information you include when contacting customer support, sending an inquiry, or communicating with us.
  • Reviews and customer content: product reviews, ratings, photos, testimonials, and related information you choose to submit.
  • Device and usage information: device, browser, network connection, IP address, cookies, pixels, similar identifiers, pages viewed, links clicked, referring URLs, and interactions with the store.
  • Marketing preferences: email or SMS opt-ins, consent records, unsubscribe requests, and campaign engagement.

Sources of personal information

We may collect personal information directly from you, automatically through the store and your device, from Shopify and service providers that help us operate the store, and from partners or other third parties where permitted by law.

How we use personal information

We use personal information to provide, tailor, and improve the store and related services. This includes processing payments, fulfilling orders, arranging shipping, managing returns and exchanges, providing customer support, managing subscriptions or refill options, enabling reviews, remembering preferences, improving the website, and creating a more relevant shopping experience.

We may also use personal information for marketing and advertising, such as sending promotional messages by email or other channels where permitted, measuring campaign performance, and showing advertising based on products you viewed, purchased, added to cart, or otherwise interacted with.

We use personal information for security, fraud prevention, legal compliance, and business protection, including to authenticate accounts, detect and investigate suspicious activity, comply with applicable law, respond to valid legal process, enforce our terms and policies, and protect the rights of Scalp Society, customers, and others.

How we disclose personal information

We may disclose personal information to Shopify, payment processors, shipping and fulfillment providers, analytics providers, advertising and marketing providers, review platforms, subscription or purchase-option providers, customer support tools, IT and cloud service providers, fraud-prevention providers, and other vendors that help us operate the store.

We may also disclose personal information when you direct us to do so, when you consent, when needed to complete a transaction or ship products, in connection with social media widgets or third-party integrations, with affiliates or within our corporate group if applicable, in connection with a business transaction such as a merger or sale of assets, or when required to comply with law, legal requests, or to protect rights and safety.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the store in order to provide and improve the services that power our store. Information you submit through the store may be transmitted to and shared with Shopify and third parties that may be located outside your province, state, or country of residence.

Shopify may also process information from your interactions with our store, other merchants, and Shopify in order to provide certain Shopify features, improve services, protect against fraud, and support personalized shopping or advertising experiences where permitted. To learn more about Shopify’s privacy practices and rights that may be available to you, please review Shopify’s consumer privacy information and privacy portal.

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the store, keep items in your cart, remember preferences, understand website usage, support analytics, improve performance, measure advertising, and provide more relevant experiences. You can adjust your browser settings to refuse or remove cookies, but some parts of the store may not function properly if cookies are disabled.

Third-party websites and links

The store may include links to websites or online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms. We are not responsible for the privacy or security practices of third-party websites, services, or platforms.

Children’s data

The store is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can take appropriate steps.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we retain personal information depends on different factors, including whether we need the information to provide the store and related services, fulfill orders, maintain your account, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, or maintain business records.

Your rights and choices

Depending on where you live, you may have rights in relation to your personal information, including the right to request access, deletion, correction, portability, or to opt out of certain sharing, sale, targeted advertising, or marketing uses. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.

You may opt out of promotional emails by using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages such as order confirmations, shipping updates, account notices, customer support responses, and other transactional communications.

You may exercise applicable privacy rights by contacting us using the contact details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

Complaints

If you have a complaint about how we process personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to appeal a decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process personal information outside the province, state, or country where you live. Where required, we rely on recognized transfer mechanisms or other lawful bases for international transfers.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise a privacy right available to you, please contact us at:

Email: scalpsociety.support@gmail.com

Mailing address:
Scalp Society
1300 York Mills Road
North York, ON M3A 1Z3
Canada